About
A name, not a ticket queue
Custodiance is built on a single conviction: a regulated practice should know exactly who holds its digital estate, and be able to reach that person directly. One named senior engineer is personally accountable for your web and email infrastructure — the way an in-house chief technology officer would be, on a fractional basis a smaller firm can actually justify.
Why it matters
Accountability has to have a name
An agency answers through a ticket queue. Work is passed between whoever is free, context is rebuilt from scratch each time, and when something goes wrong there is no single person who carries it. For an ordinary business that is merely inconvenient. For a regulated practice — where you must be able to say who can reach client data, how it is held, and why a control exists — it is a liability.
Custodiance replaces the queue with a person. The same senior partner scopes your estate, builds it, keeps it to your regulator's standard, and answers for it when a regulator, a client, or your own board asks how it is run. Nothing is anonymous, and nothing is improvised — the posture is written down and applied the same way each time.
The partner
Jordan Gilbert
Founder & Technical Partner
Jordan Gilbert is the named technical partner behind Custodiance. He scopes each engagement personally, holds the build and the compliance posture, and stays the direct line of contact for the life of the relationship — there is no account-manager layer between you and the person doing the work.
The model is a fractional chief technology officer: senior judgement on residency, reliability, and your regulator's requirements, retained continuously by a practice that is too small to put a full-time CTO on the payroll. You gain the seniority without the salary, and a custodian who carries the estate between requests rather than only reacting to them.
The contracting entity
Who you contract with, plainly
Custodiance currently operates as a brand of TicketWave HQ Ltd (registered in England and Wales, company number 17143167), until Custodiance Ltd is incorporated as a standalone entity. We state this plainly because a regulated practice should never have to guess which legal entity holds its contract or its data.
- Trading as
- Custodiance
- Contracting entity
- TicketWave HQ Ltd
- Company number
- 17143167
- Registered in
- England and Wales
Custody, not marketing.
Speak directly to the partner who would hold your estate
A scoping call is a measured conversation about your obligations, your current setup, and what it would take to run it properly — held with the person who would be accountable for it, not a sales desk. No obligation, and no pressure.